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Categories

User Satisfaction - Marketplace & Competition

1295 runs

Added by Andrei Borshchev

Application area: Consumer market

Simulation method: Agent Based, System Dynamics, Discrete Event

User Satisfaction

This model is based on an actual model built for a client. The client offered a service that was subject to interruption, downtime, and similar issues (e.g., an Internet provider). When the service is interrupted, the users of this service submit requests for the service to be restored.  These requests are processed and the service restored on an individual level. The users have a varying level of satisfaction for the service based on the service’s performance.
The users are modeled as agents. Each user has individual behavior and attitude towards the service. The users interact and share their experience. The process of handling the service restoration requests is modeled in a discrete event way (as a process flowchart) at the global level. The model shows the impact of the capacity of request processors on the overall user market.

The model was created with AnyLogic - simulation software / Consumer market

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