User Satisfaction - Marketplace & Competition
Application area: Consumer market
Simulation method: Agent Based, System Dynamics, Discrete Event
This model is based on an actual model built for a client. The client offered a service that was subject to interruption, downtime, and similar issues (e.g., an Internet provider). When the service is interrupted, the users of this service submit requests for the service to be restored. These requests are processed and the service restored on an individual level. The users have a varying level of satisfaction for the service based on the service’s performance.
The model was created with AnyLogic - simulation software / Consumer market
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