RunTheModel is moving to AnyLogic Cloud

Call Center Case

This simulation is about a call center that serves telecom companies. The main goal is to create a support tool which helps users to identify optimal staffing in each shift and their skill set for different configurations (number of clients, workload etc...)
The model can take initial data and model parameters either from an Excel spreadsheet or locally.
For more information about the problem statement or to download the files, please visit: https://agiltools.com/Applications/callcenter.php
A video demonstrating the use of the simulation model can be found at: https://youtu.be/M-DWCmq4UoE

The model was created with AnyLogic - simulation software / Call Center, Resource Planning and Allocation, Operations